Automation. You may feel resistant when you hear that word. But no, utilising bots and automating practices will not lead to Skynet coming to take us over. Automation is already improving our lives, and it’s nothing to be afraid of in your business.
Robotic Process Automation or RPA is a specific type of automation that imitates some of the more medial tasks your employees may be doing. There are many interesting ways this can be utilised including:
- Incoming customer email query processing
- Transfer of data between systems
- Payroll processing
- Updating client profiles
- Shipping notifications
The above are just a few examples of what can be automated. It is estimated that employees spend 20% of their time on repetitive tasks that could possibly be automated. RPAs can be custom-built to do any and all these medial tasks for you, completing them with greater accuracy and speed than before. This will then free up your employees for more meaningful tasks such as learning new skills or developing relationships with your clients and stakeholders.
This video is a direct comparison of a bot and an employee attempting to do the same process. The results speak for themselves.
Source: VANAD Group, YoutTube.
Before you jump straight into the RPA process there are some important considerations to keep in mind when deciding if this is right for your business. The bots will need data from easily read structured sources such as Excel spreadsheets, or website forms. It will also need to be a process that doesn’t change. This is undoubtedly an exciting and ever-developing area of technology which the team at Centrered will be keeping a close eye on to understand how RPA may be best applied for our clients into the future.
To learn more about RPA and how this tech may be able to support your organisational processes as it develops into the future – get in touch with us today.